Return Window
Eligible items can usually be returned within the stated return period.
KOSSR linen clothing brand focused on breathable fabrics, timeless silhouettes, and effortless style for slow, natural living.
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HELP CENTER
Linen Clothing Returns & Exchanges
Read our returns and exchanges information to understand eligibility, timelines, refunds, andthe best next steps if something is not quite right with your order.
Clear PolicyEasy GuidanceCustomer Support
Original Condition
Items should be unwom, unwashed, and returned with original tags when applicable.
Original Condition
Refunds are issued after returned items are received and approved.
Original Condition
Exchange options may be available dependingon stock and the original order status.
On This Page
- Eligibility
- How to Return
- Returns
- Exchanges
- Non-retumable Items
- FAQ
RETURN ELIGIBILITY
What Can Be Returned?
Items are generally eligible for return if they are unworn,unwashed, unaltered, and still in original condition. Whenapplicable, original tags and packaging should still beattached or included.
To help avoid delays in processing, please make sure theitem is carefully repacked and that your return requestfollows the instructions provided by customer support or the Help Center.
- Item must be in original condition
- No signs of wear, washing, or damage after delivery
- Original tags should remain attached when possible
- Return requests should be made within the valid return period
RETURN PROCESS
How to Start a Return
Follow these steps to submit a return request and move through the process as smoothly as possible.
Check Eligibility
Review the return conditions and make sure your item qualifies before contacting support.
Contact Support
Submit your request with your order number and reason for return so the team can guide you.
Send the Item Back
Follow the return instructions carefully and package the item securely in original condition.
Wait for Review
Once the return arrives and is approved, your refund or exchange will be processed accordingly.
Helpful Tip
Including your order number, item name, and reason for the return in your first message helps speed up the support process.
REFUNDS
How Refund Processing Works
After the returned item is received and reviewed, approved refunds are usually sent back to the original payment method used for the
order. Processing times can vary depending on your payment provider and region.
- Refunds are issued only after returned goods are inspected
- Processing time may take several business days
- Your bank or payment provider may require additional posting time
- Shipping or handling fees may not always be refundable
Refund Note
If you believe your refund is takinglonger than expected, please contact support with your order details and return reference
EXCHANGES
Can I Exchange an Item?
Depending on stock avallability, exchanges may be possible for another size or, in some cases. another eligible style, If the requested replacement is not available, the fastest option may be to complete a return and place a new order.Exchanges work best when you contact support quickly and clearly state which replacement size or item you are looking for.
RETURN ELIGIBILITY
Size exchanges may be available depending on the inventory level of the item you originally ordered.
Ask About Size Exchange
RETURN ELIGIBILITY
If the original product is not suitable, areturn plus a new order may be the simplest solution.
Contact Support
RETURN ELIGIBILITY
Use our size guidance resources beforee xchanging to improve the chances of getting the right fit.
View Size GuideRefund Note
If you believe your refund is takinglonger than expected, please contact support with your order details and return reference
EXCHANGES
Items That May Not Be Returnable
Some items may not be eligible for return depending on hygiene, condition customization, or final sale status. These exceptions may
vary by product type and promotional conditions.
- Final sale items
- Items that show signs of wear or washing
- Customized or altered products
- Items returned outside the valid return period
Important
Always review the product page details and purchase terms before ordering if you are unsure whether an item may be eligible
for return.
FAQ
Frequently Asked Questions
- What Shoes Go Well with Linen? | KOSSR Styling GuideWhat shoes go well with linen? Relaxed sandals, loafers, minimal white sneakers, canvas shoes and espadrilles — neutral, natural styles that match linen’s easy character, with per-piece and per-occasion pairings.
- What Does Sustainability Mean at KOSSR? | KOSSR Sustainability GuideWhat does sustainability mean at KOSSR? Natural linen, durable garment-washed design, transparent product information and slow-fashion habits — with honest limits and no greenwashing.
- Does Linen Get Softer Over Time? | KOSSR Linen Fabric GuideDoes linen fabric get softer over time? Yes — washing and wear relax flax fibres and wash out stiff finishes. How weave, weight and finish control softness, plus honest limits.
- Is Linen a Renewable Material? | KOSSR Sustainability GuideIs linen a renewable material? Yes — linen is made from flax, an annual plant that regrows every season. See how linen compares with cotton and synthetics, plus the honest limits.
- Does Linen Get Softer Over Time? | KOSSR Linen Clothing GuideDoes linen get softer over time? Yes — washing and wear relax flax fibres over the first 5-10 washes. See the timeline, washed vs unwashed linen, and safe softening methods.
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Still Need Help With a Return or Exchange?
If you are unsure whether your item qualifies, or you want help with sizing, refunds, or exchange options,our support team is here to help.
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KOSSR linen clothing brand focused on breathable fabrics, timeless silhouettes, and effortless style for slow, natural living.